What should I put for terms and conditions?

Creating this document for a website, app, or any other type of service can be complex and requires a comprehensive understanding of your business, legal requirements, and specific risk factors.. While the full content may vary based on the particulars of your business, your document should at least include the following basic information:

Identification of the business
Description of the servicethat your site/app provides
Information on risk allocation, liability, and disclaimers
Warranty/Guarantee information (where applicable)
The existence of a withdrawal right (if applicable)
Safety information, including instructions for proper use (where applicable)
Terms of delivery of product/service (where applicable)
Rights of use (if applicable)
Conditions of use/purchase (eg. age requirements, location-based restrictions)
Refund policy/exchange/termination of service and related info
Info related to methods of payment
Any additional applicable terms

Remember the document must be up-to-date with all applicable regulations, precise, visible and easily understandable so that users can both easily see it and agree to it.

Can I use a terms and conditions template?

Despite how simple they appear, terms and conditions are meant to meet incredibly complex and highly specific scenarios. Because each terms and conditions document is a legally binding contract that is meant to protect you, the business owner, it’s imperative that the document matches your specific business processes, model, and remains up-to-date with the various laws referenced in its contents. Templates simply cannot do this, therefore, we strongly suggest that you avoid using templates. Read our extended answer to this question here.

How do I write my own terms and conditions?

They are such an important and legally-binding document that you should make sure they are professional and respect your business situation.

Without any legal background, it’s very complicated to write them on your own. That’s why it’s best to seek legal advice. Another strong and probably easier alternative, you can use a Terms and Conditions Generator. It allows you to build and generate your own document in a few clicks, and then install it on your website. Learn how to do this here.

Terms of Use vs. Terms of Service: what’s the difference between Terms and Conditions, Terms of Service and Terms of Use?

In general, there is no legal difference. Terms and conditions, terms of service and terms of use are names all used to refer to the same document. The particular name used at any point in time is simply a matter of preference.

Privacy Policy vs. Terms and Conditions: what’s the difference between these two legal documents?

Privacy policy and terms and conditions are both legally binding agreements, but:

Privacy policies are legally required under most countries’ legislations. They protect and inform your users and declare your compliance with applicable privacy laws in a legally binding way. While they do give you some leeway in terms of stating things such as how you handle “do not track” requests, they are generally aimed at protecting the user (more in our Legal Requirements Overview).
Terms and conditions are aimed at protecting the business (you). They give business owners the opportunity to set their rules (within applicable law) of how their service or product may be used including, but not limited to, things like copyright conditions, age limits, and the governing law of the contract. While terms are generally not legally required (like the privacy policy), it is essential for protecting your interests as a business owner.

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